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Frequently Asked Questions
About Rentoza

Rentoza is South Africaā€™s first product subscription business. We champion access for all with subscriptions to everything from smartphones to fridges, from exercise equipment to baby gear. Why buy and get stuck with old tech, when you could subscribe and move on whenever you feel like it?

Verification Process

Tired of credit checks that force you to take on more debt just so you can have a good credit score? So are we. Thatā€™s why Rentoza uses a proprietary non-credit verification system that takes your spending habits into account as well. If youā€™re good at budgeting, youā€™re good with us.

Visit the How It Works page to learn more.

Shipping Enquiries

We know you canā€™t wait to get your new subscription ā€“ and trust us, we want to get it to you as quickly as we can.

You can find out how long a product takes to ship on its product page, but please be aware that this is calculated from when you complete verification, not from when you checkout. Once your product has made it to our dedicated couriers, youā€™ll receive a waybill that you can use to track your order while itā€™s in transit.

Manage My Subscription

Want to upgrade to a more powerful device? Downgrade to something more budget-friendly? You can do it all ā€“ with no penalty fees ā€“ from your account page.

Please note that you will need to create a ticket for our support team to process your request. You can find out more here.

Payment Enquiries

Your subscription is charged to your card every month on the same day that you completed checkout. But it doesnā€™t have to stay that way. Youā€™ll have the opportunity to select your payment date when you sign your subscription agreement. If youā€™ve already signed your agreement, feel free to submit a support ticket if youā€™d like to change the day youā€™re charged, although this may incur a service fee.

Alternatively, you can find the answer to other payment-related questions on our FAQs.

Rentoza Protect

Tired of dealing with insurance premiums, brokers, and complicated contracts? We took care of all that for you: Every subscription comes bundled with Rentoza Protect, so youā€™re covered in case of loss, damage, or theft.

Want to know more about Rentoza Protect? Find the answers in our FAQs: Rentoza Protect.

Hot Sub Summer

What Our Customers Say

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Bee Skade
January 17, 2025
Thank you Rentoza ,I finally received my order even though it took sometime but I finally received my order and I am happy šŸ˜
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Yolande Shawe
January 16, 2025
Thank you for the great service. For going the extra mile when you were out of stock to organise another machine to replace the one I ordered. Thank you again.
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Darawees Majiet
January 16, 2025
Firstly, Rentoza is a good company but lacks that personal connection to speak to an agent. I submitted so many emails queries and requests for a call from an agent, to no avail. However I need thank Mr Sibonisent Twele for solving all my insurance and upgrade issues. Thank you Sir
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lenah molefe
January 15, 2025
Got my second device with you, Iā€™m a happy client
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Margaret Mokoena
January 15, 2025
Very quick and easy process, order delivered within 2days after fulfilment.
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Siyabulela Mka
January 7, 2025
Great services. Truly number 1
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Tshiamo Shaan Modiselle
January 7, 2025
the 5 star is only because of Boitumelo Maimane's. I am very happy that she replied back to each and every question i asked, i managed to hear a way forward about my buy out options. I highly appreciate your assistance Boitumelo.
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bladi bladi
January 3, 2025
Verification is a bit slow . However. They make business simple. Just speed up the process a bit guys . Thank u
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Barbara Bekker
January 3, 2025
At first I struggled with my order for almost a month and then Mr Tiyani came along and in a day problem was solved... I am so glad that he stepped in.. Just want to take opportunity and say me and my husband are very happy for your service Mr Tiyani you are a great person for reaching out for your customers... We appreciate your help and we are very thankful.....
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cadisha reddy
December 31, 2024
I DO NOT CARE WHAT PEOPLE SAY ABOUT RENTOZA THEY ARE FABULOUS I WILL DEFINITELY BE COMING BACK AS THEY MADE SURE I GOT MY FRIDGE JUST IN TIME. LOOOVVVVEE AND RECOMMEND THEM ANYDAY!!!!!!!
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Vuyiseka Wawini
December 29, 2024
The support team assist me effectively and efficiently
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Janice Marshall
December 28, 2024
Firstly the agent that handled my query Diteboho Muthali is such a superstar ! The care and empathy is top notch šŸ¤
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DJ TJ-SouL Thulani Jele
December 27, 2024
They have good products but my problem was I Recieved my device but it was locked and they kept giving me the wrong PAM NUMBER (Unlocking Code) and it took 2 days for them to supply me with the correct code, but either than that I just love my phone
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Jerome Ackerman
December 24, 2024
Great Service got my order before Christmas very happy. Keep up rentoza
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Jim Sibambo
December 23, 2024
Thank you so much, I have received the fridge, it's brand new, I love it... šŸ¤—

Upgrade or Downgrade

Flexibility to change

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Latest Tech

Offering top products

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Reasonable offerings

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